customer service

Please allow for up to 3-5 working days for dispatch from our warehouse, and then further time for delivery from Australia Post. This varies depending on your location. For international orders, please allow 5-9 working days for delivery to metro areas. During peak sale periods, delivery may be longer due to the high volume of orders. If it has been over our extended time-frame of 10+ days for parcel orders, please contact us here and someone will get back to you shortly.

At endota spa we pack all of our parcels with care to avoid any damage in transit. All orders come packaged in recyclable materials in order to best care for the environment.

endota spa uses Australian Post standard post eParcels to send all product parcels and Australian Post express or Priority registered to send all mail Gift Cards

endota spa happily offers free shipping for all product orders over $75 and all e-Gift Card orders. We have a standard $10 shipping rate on all orders under $75. For international shipping, costs are calculated based on your location. We have an $8.50 Australia Post Express Post shipping rate on all mailed Gift Cards.

endota spa accepts payment via PayPal, Credit Card, WeChat, RoyalPay, Afterpay & endota spa Freedom Gift Cards.

Afterpay is a payment service which allows flexible payment plans for your online purchases. Purchase your favourite items online today and enjoy the convenience of paying them off after you receive them, in four equal instalments over 8 weeks. You can view the Afterpay terms & conditions here

If you have made an error on your delivery address, contact us online

If you have made an error on your order, we may be able to help if it hasn't finished processing yet.
contact us online or call (03) 5971 8700

If you have received the wrong products in your order, contact us online. Our customer service team will help you with your next steps.

endota spa will only cover return fees if the product is considered broken or faulty upon arrival, for most other cases the customer will have to cover this cost. Please contact our Customer Care team here for returns regarding a broken or faultly item.

If it has been over our impacted (due to COVID restrictions) time-frame of 10+ days for parcel orders, contact us online and our customer service team will be in touch. If you have not provided a phone number we will contact you directly through your email address.

endota spa will happily exchange or refund any product that proves defective or detrimental to your skin. Please note that we do not refund for change of mind so please choose carefully.
Items are returnable at your own cost to: endota Product Pty Ltd, Rear 475 Moorooduc Hwy, Moorooduc VIC 3933 or contact us online

endota spa will not refund the delivery fee on returned items unless they are considered faulty or broken.

endota spa accepts returns on purchases made with the Freedom voucher. If you return an item that you have used a Freedom voucher to purchase, the value of the item at time of purchase will be credited to you in the form of another Freedom voucher.

The total refund is equal to the value of the returned items at the time of purchase.

endota spa will send an email to the listed email on the order to confirm they have received your return.
Please be patient as this can take up to 30 days to process.

endota spa will happily exchange or refund any product that has arrived faulty or broken.
Items are returnable to: endota Product Pty Ltd, Rear 475 Moorooduc Hwy, Moorooduc VIC 3933 or contact us online

Yes, we deliver internationally!

Country list: China, Hong Kong SAR China, New Zealand, Singapore, South Korea, United Arab Emirates.

If you are based outside Australia please be aware that any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient.

Your local customs office will be able to assist you with any further information regarding taxes, duties and customs.

If you choose not to pay these charges your parcel may be abandoned, and endota will not be held responsible for any loss of funds as a result of this occurrence.

Unfortunately, due to hazardous and flammable goods restrictions, we are unable to ship hazardous goods internationally.

We unfortunately cannot ship Nail Polish Internationally.

You can view the terms and conditions for current promotions here

A coupon code is a promotional code that can be applied to cart (underneath the cart in the checkout page) to often give a discount to the total cost. Usually these are spread through promotional material.

Subscribe here

Simply click unsubscribe at the bottom of any marketing email or contact us online

endota spa Gift Cards can be purchased in spa or online here

Gift Cards can be redeemed in the payment method section of the checkout (underneath the cart in the checkout page). Simply follow the prompts.

Gift Cards may be used on any endota spa product online or in spa with the exception of all Gift Cards.

Please check your junk mail or spam email folder, sometimes the email cannot be identified and automatically is filtered as junk mail. If your e-Gift Card is not here, contact us online with your purchase order number starting with an END-... and we can track your order for you.

In the incident that you have lost your Gift Card, please contact the endota spa it was purchased from with your tax receipt.
For any online gift card purchases, contact us online.
If you are unsure of the original purchase location/method, contact us online. We will do our best to track your Gift Card. Gift Cards are treated like cash and cannot be replaced if lost so make sure you keep it somewhere safe.

e-Gift Card is short for electronic Gift Card. They are in a pdf file format, which can be sent directly to the recipient, forwarded or printed out to give to the recipient.

No. Once purchased, our e-Gift Cards are automatically sent to you as a pdf document direct to your chosen recipient email address.

Yes, under the recipient email field, please send the e-Gift Card to this email address.

Yes, we have a section where you can fill in the recipient’s details.
This section is optional, and you can skip this section if you wish. It will not affect your voucher purchase.

For Gift Cards sold after 31st of March 2018 your Gift Card or e-Gift Card will come with a 3 year expiry date from the date of purchase, this is not retrospective.

Your Gift Card can be exchanged for any treatment of the same value, upgrade to a different treatment or exchanged for products.
You can also choose to keep the voucher and use for yourself or give to a different person.
Your Gift Card cannot be exchanged or refunded for any other legal tender (cash, EFTPOS, credit card or gift card) once the purchase has been made.

Yes. We have over 100 spa locations Australia wide. Please contact your local endota spa to book in your Gift Card treatment.

We do not accept Gift Cards on Public Holidays as not all of our spas are open on this day. We apologise for any inconvenience.

Yes. Please contact your local endota spa for treatment or product options or shop endota products online. You will be notified if there is any additional payment required.

Yes. Please contact your local endota spa and they will be able to arrange this for you.

No, your Gift Card cannot be used to purchase another Gift Card. It cannot be exchanged or refunded for any other legal tender (cash, EFTPOS, credit card or gift card). Your Gift Card can be exchanged for any treatment of the same value, or you can upgrade by paying extra.

For all enquiries contact us here

For all enquiries contact us here

For all enquiries contact us here

Please visit our franchise page

Please visit our International Distribution Page

Please contact us here and someone from our feedback team will be in touch. If you have not provided a phone number we will contact you directly through your email address.